Privacy Policy for Castello de Haye finest traditional soap

What information do we collect?
When a customer account is created, the personal information collected by our website includes: name, address, email and password. This can be easily accessed via ‘my account page.’ Our website does not store any payment details.

Orders are downloaded by GoDaddy and information such as delivery and invoice addresses are only used to process and dispatch orders.

Purchase history is stored. If a customer has not placed an order within 3 years then all their data is deleted from our database and website. 

Our website is linked to Google Analytics.  This software has tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information just provides us with information about our audience.

How do we collect information?
When you place an order and conduct a transaction on our website, we collect the personal information you give us such as your name, address and email address as part of the process.  Your personal information will be only be used in conjunction with your order.

Online Payments:
Payments are processed by Square or Paypal, we do not have access to customers payment or banking details, nor do we store this information. Shopify and our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Payments over the phone:
If payments are taken over the phone, information is processed directly into the  Square Website and a copy of the receipt can be sent to the customer if requested.

How do we communicate with you
We use the email address supplied.

We do not share any customer data with a third party nor do we obtain data from a third party.